Terms & Conditions

1. Use of Rovere.co.uk

The website rovere.co.uk is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using the rovere.co.uk website, you agree to be bound by these Terms and Conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

About Us

Who we are: We are Royale Stones Limited, a limited company registered in England and Wales under company number 08277630. Our registered office is 7 Checkpoint Court, Lincoln, England, LN6 3PW.

How to contact us: To contact us, please email sales@rovere.co.uk or telephone 03300273275

How we will contact you: We may contact you by email or telephone.

1.1 Website Terms of Use

The use of this website is subject to the following terms of use.

The content on this website is provided for your general information and use only. It may be changed without notice.

This website uses cookies to monitor browsing preferences. Where you allow cookies to be used, information you provide may be stored by us and used by third parties. This excludes payment-card data, which is used solely to process your transaction with us. All payment transactions are encrypted.

Neither we nor any third party gives any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that the information and materials may contain inaccuracies or errors, and we exclude liability for those inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, and we shall not be liable for it. It is your responsibility to ensure that any products, services or information available through this website meet your particular requirements.

This website contains material owned by, or licensed to, Rovere. This includes, but is not limited to, its design, layout, appearance, graphics and content. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these Terms and Conditions.

All trademarks reproduced on this website that are not the property of, or licensed to, Rovere are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.

This website may include links to other websites from time to time. These links are provided for your convenience and to provide further information. They do not signify that we endorse the linked website(s), and we have no responsibility for their content.

Your use of this website, and any dispute arising from that use, is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. Amendments

We may update these Terms and Conditions from time to time. We will notify you of any changes using the email address provided when you register an account, or by posting a suitable notice on the Rovere website.

Any changes will apply to your use of the Rovere website after we have given notice. If you do not wish to accept the revised Terms and Conditions, you should stop using the website.

If you continue to use the Rovere website after the date on which the changes take effect, you will be treated as having accepted and agreed to be bound by the revised Terms and Conditions.

3. Account Registration

To register for an account on the Rovere website, you must be at least 18 years old.

You must ensure that all information you provide during registration, and at any other time, is accurate and complete.

You must promptly update your personal details if any of the information you provided when registering changes.

4. Password and Security

When you register to use the Rovere website, you will be asked to create a password. You must keep your password confidential and must not disclose or share it with anyone. You are responsible for all activities and orders made using your password.

If you know or suspect that someone else knows your password, you must notify us immediately.

If Rovere reasonably believes that there may have been a security breach or misuse of the website, we may require you to change your password or suspend your account in accordance with these Terms and Conditions.

You must ensure that your account-registration details remain accurate and complete. If any of your details change, you must update them promptly through your account.

Rovere reserves the right, at its discretion, to refuse access to the website, terminate accounts, remove or edit content, or cancel orders. If we cancel an order, no charge will be made to you.

5. Privacy

Please review our Privacy Policy for information on how Rovere collects, uses and protects your personal data.

6. The Contract Between Us

We must receive payment in full for the goods you order before your order can be processed.

Once payment has been received, we will confirm by email that the goods you have ordered are available. We will then dispatch the goods to the delivery address provided with your order.

If the goods you order are unavailable, we will notify you by email and arrange for your payment to be refunded within seven days.

7. Price

The price payable for the goods you order will be as stated on the Rovere website at the time you place your order.

Delivery charges may apply, and it may not be possible for us to deliver to certain locations. Our delivery charges and any delivery restrictions are set out in our Delivery Policy.

We reserve the right to cancel an order where there has been a technical error, typographical error, incorrect pricing, or any other error affecting the order.

8. Your Right to Cancel

8.1 Cancelling Your Order

To cancel an order, please contact our Customer Services Team in writing by email at customercare@rovere.co.uk or by telephone. You do not need to give a reason for cancelling, although feedback is always welcome.

Where you cancel an order, any refund due will be processed once the goods have been returned to our warehouse and inspected. Unless the goods are faulty or incorrectly supplied, you are responsible for the cost of returning the goods. If you would like us to arrange the return, we may be able to do so; the collection and return costs will be deducted from your refund.

8.2 Orders Already Dispatched

If you cancel after your order has been dispatched but before it has been delivered, you must accept delivery and arrange for the goods to be returned to us.

If you refuse delivery, we will process your refund after the goods have been returned to our warehouse in their original condition. The cost of return delivery and any necessary repackaging will be deducted from the refund. We do not cover return or repackaging costs unless required by law.

8.3 Returns & Refunds

Please read our Returns & Refund Policy for full details of the return process, eligibility requirements and applicable charges.

8.4 Goods Already Delivered

If you have received the goods before cancelling your contract, please contact us to arrange a return or collection. Goods must be kept in the condition in which they were delivered until they are returned or collected.

8.5 Refunds

Once you have notified us of your cancellation, any refund due will be processed as soon as reasonably possible and, where applicable, within 30 days of your cancellation notice. Refunds are subject to the goods being returned or collected in the condition in which they were delivered.

We may deduct collection, recovery, return and repackaging costs from the amount refunded.

9. Cancellation by Us

9.1 When We May Cancel

We may cancel the contract between us if:

• We do not have sufficient stock to fulfil your order.
• We are unable to deliver to your address or area.
• A product in your order has been listed at an incorrect price due to a technical, typographical or pricing error, including an error in information supplied by one of our suppliers.

9.2 What Happens If We Cancel

If we cancel your order, we will notify you by email or another appropriate method as soon as reasonably possible. We will refund any payment received for the cancelled order as soon as possible and, in any event, within 30 days.

We will not be liable for any additional compensation or for any disappointment suffered resulting from the cancellation, except where required by law.

10. Delivery of Goods

10.1 Delivery Dates and Responsibility

Delivery dates are provided in good faith and are estimates only. As deliveries are carried out by third-party couriers, unforeseen delays may occasionally occur.

Please do not book installers, tradespeople or other services until the goods have been delivered, signed for and fully inspected. To the extent permitted by law, Rovere is not responsible for financial losses from the buyer, arising from a delayed, failed or incorrect delivery. Risk in the goods passes to the buyer when they are delivered.

10.2 Delivery Delays

Delivery times are not guaranteed. Rovere will not be liable for any delay or failure to perform where this is caused by circumstances beyond our reasonable control as mentioned in clause 15.

10.3 Delivery Method

Most deliveries are made by third-party courier on a kerbside or roadside basis. Unless agreed with us in writing before you place your order, drivers are not required to enter your property or move goods beyond the nearest safe and accessible delivery point.

Standard deliveries are generally made between 7:00am and 6:00pm. Obstructions or unsuitable surfaces – including steps, lifts, grass, gravel, uneven paths or uneven driveways – may mean the goods must be unloaded at an alternative safe location near the delivery vehicle.

10.4 Access Requirements

Standard deliveries are usually made using an 18-tonne vehicle, comparable in size to, or slightly larger than, a refuse vehicle. Before placing your order, you must tell us about any circumstances that could affect access to your address.

This may include parking restrictions, red routes, narrow roads, roadworks, height or width restrictions, overhanging trees, uneven or gravel driveways, and high-rise or restricted-access properties.

If you do not provide this information before delivery, additional delivery, return or redelivery costs may apply, and delivery may be delayed.

10.5 Specialist Vehicles

If you notify us in advance that a smaller or specialist vehicle is required, we will assess the available options. Any additional costs associated with the alternative delivery service may be charged to you.

10.6 Acceptance and Redelivery

You, or an authorised representative, must be available to accept and sign for the goods at the delivery point. If goods are delivered without a signature, you remain responsible for checking them promptly.

If delivery cannot be completed because no one is available, access is unsuitable, or relevant delivery information was not provided in advance, we may charge the reasonable costs of redelivery before rearranging delivery.

10.7 Inspection Before Installation

Before starting any work, you must check that the goods supplied match your order and are suitable for your intended use. Unpack and inspect all items as soon as possible for damage, shade variation, size discrepancies or any other concerns.

If you identify an issue, contact us promptly at sales@rovere.co.uk. Where an order is delivered in stages, we recommend that you do not install any tiles or products until the complete order has arrived and has been inspected.

11. Product Quality

11.1 Photographs and Screen Display

Photographs on our website are provided as a guide to product appearance only. Lighting conditions, screen calibration and natural variation between batches mean the actual product may look slightly different from the images shown.

11.2 Natural and Manufacturing Variation

Natural stone products vary in colour and texture and contain individual markings and natural imperfections, including mineral deposits that may change over time and appear as copper, bronze or black colouration, or quartzite veining. Reconstituted, man-made products such as porcelain contain natural aggregates and can also vary in colour and texture between batches.

Tile names, images and sizes shown on the website are nominal and are only a guide to the actual style, colour and size of a tile; variations in texture, shade and size from what is advertised can occur.

Porcelain tiles may also show calibre variation of up to 5mm between production batches, meaning a tile of the same nominal size can measure slightly differently from one batch to the next – for example, a 900x600mm tile may measure 895x595mm in one batch and 899x599mm, or exactly 900x600mm, in another. This is normal manufacturing variation, distinct from the size tolerance within a single batch, and is why we recommend ordering all the tiles needed for a project at the same time to avoid mixing different calibres.

11.3 Finish and Surface Characteristics

Sawn-edged or machine-finished flags may include minor variances and irregularities, and the surface of hand-cut paving may delaminate slightly. These are normal characteristics of the finish rather than defects.

11.4 Efflorescence

Efflorescence, the white markings that can appear on the surface of concrete paving, is caused by a natural chemical reaction between cement and water. It will typically fade gradually with weathering and is actually a sign of good-quality paving with a high cement content, rather than a fault.

11.5 Construction and Cutting

Unless stated otherwise, buildings and timber items require construction on site and will often need minor cutting to complete the installation. Appropriate tools should be used for this work.

11.6 Mixing Packs and Batches

Because products can vary slightly between packs and batches, tiles or paving should be mixed from multiple packs during installation to achieve a blended, even appearance. Rovere is not liable for labour costs, consequential loss or compensation arising from a failure to do this.

11.7 Pre-Installation Checks

Every individual tile or item should be checked for damage or defects before use. Rovere is not responsible for goods that have been compromised once they have gone through the installation process.

Where the law allows, liability for a faulty product is limited to a replacement or a refund at cost, and excludes consequential losses such as removal and re-fixing costs. Any defect must be reported within 30 days of delivery.

11.8 Weathering and Maintenance

Many products will change appearance over time, typically through gradual fading (mainly on man-made paving) or lichen and organic growth in certain environmental conditions. Areas near trees or planting borders are more prone to discolouration and may need regular cleaning.

Sealing can help reduce this effect, though manufacturer guidance should be checked before applying any sealant. Most products benefit from annual maintenance, and only cleaning or maintenance products suitable for the specific material should be used.

11.9 Intended Use

Unless otherwise specified, products are intended for exterior use on pathways, driveways, patios and garden applications. Driveway paving is designed for lightly trafficked vehicular areas rather than heavy or continuous vehicle weight.

11.10 Samples

Samples are provided solely to give an indication of the product's style and are not a guarantee of exact colour, texture or batch consistency.

11.11 Product Improvements

As manufacturers maintain an ongoing policy of product improvement, Rovere reserves the right to alter or change product specifications without prior notice.

11.12 Complaints

All complaints must be submitted in writing, and will be handled in accordance with your legal rights.

12. Liability

12.1 Problems With Your Order

If goods are not as ordered, are delivered in the wrong quantity, or arrive damaged or defective, please notify us in writing within three days of delivery. This allows us to investigate promptly and arrange an appropriate resolution. We shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question.

12.2 Non-Delivery and Available Remedies

If your goods have not arrived within 30 days of placing your order, please notify us in writing within 40 days of the order date. Where a valid issue is reported, we may, as appropriate:

• Make good any shortage or non-delivery
• Replace or repair damaged or defective goods; or
• Refund the amount paid for the affected goods

12.3 Exclusion of Indirect Losses

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause above.

12.4 Your Statutory Rights

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable UK law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

13. Area Calculation

Product coverage figures and pack areas are provided as a guide only. Full-pack coverage may be rounded up, and product dimensions shown on the website allow for jointing.

You are responsible for checking all measurements and confirming that you have ordered the correct quantity for your project before placing your order. We cannot accept responsibility for under-ordering or over-ordering.

14. Notices

Unless these terms state otherwise, any notice you send to us must be in writing and sent to our contact address at M/s. Royale Stones Ltd, Plot-3 George Street, Great Northern Terrace, Lincoln LN5 8LG United Kingdom and all notices from us to you will be displayed on our website from time to time.

15. Events beyond our control

We are not liable for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

16. Limitations on Use

You must not use the Rovere website to:

• Post, share or transmit material that is unlawful, defamatory, abusive, threatening, harmful, obscene, offensive or otherwise objectionable.
• Encourage conduct that could constitute a criminal offence, create civil liability, or breach any applicable law, regulation or code of practice.
• Gain, or attempt to gain, unauthorised access to computer systems, networks or accounts.
• Interfere with another person's use or enjoyment of the website.
• Interfere with, disrupt or compromise networks or websites connected to the Rovere website.
• Breach laws relating to public telecommunications networks.
• Copy, transmit or store copyrighted material without the owner's permission.

Rovere may refuse to publish, edit or remove content submitted to the website at its discretion.

16.1 Indemnity

You agree to indemnify Rovere for all losses, liabilities, costs, expenses, damages, settlements, fines or penalties arising from your misuse of the website, including:

• A third-party claim that your use of the website is unlawful, defamatory, offensive, abusive, obscene or otherwise in breach of applicable laws or regulations.
• A third-party claim that your use infringes copyright, trademarks or other intellectual-property rights.
• Fines or penalties imposed by a regulatory, advertising or trading authority in connection with your use of the website.

17. Website Availability

We aim to provide a reliable and helpful website experience, but we cannot guarantee that the website or its services will always meet your requirements or operate without interruption, errors or faults.

If you experience a technical issue, please report it to info@rovere.co.uk. We will aim to investigate and correct the issue as soon as reasonably practicable.

Access to the website may occasionally be restricted or interrupted while we carry out repairs, maintenance, updates, or introduce new features and services. Where this happens, we will aim to restore access as soon as reasonably practicable.

18. Right to suspend or cancel your registration

We may suspend or cancel your account registration immediately where we reasonably consider it necessary, including if you breach these Terms and Conditions.

You may cancel your registration at any time by notifying us in writing. Once cancelled, you must stop using the Rovere website and any services that require an account.

Suspending or cancelling an account does not affect any rights, obligations or liabilities that arose before the suspension or cancellation. Clauses 14 & 18 are intended to continue after cancellation and will remain in effect.

19. Website Liability

The Rovere website is provided on an “as available” basis. While we aim to keep the website accurate, reliable and useful, we do not guarantee that it will meet your individual requirements or be available without interruption, errors or faults.

The website may include content, links or resources from third parties. We take reasonable care when presenting information, but we are not responsible for third-party content, errors or omissions, or any outcomes arising from reliance on information provided through external sources. If we are made aware of an inaccuracy on our website, we will aim to correct it as soon as reasonably practicable.

To the fullest extent permitted by law, we are not liable for:

• Incompatibility between the website and your equipment, software, browser or telecommunications connection.
• Technical issues, website errors, interruptions or loss of access.
• Information or services that are unsuitable, unreliable, incomplete or inaccurate.
• The website not meeting your particular requirements.
• Indirect, special, incidental, punitive or consequential losses arising from use of, or inability to use, the website. This includes loss of revenue, profits, anticipated savings, wasted expenditure, privacy or data.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

By using the Rovere website, you acknowledge and agree to the terms of our Privacy Policy.

22. Third-Party Rights

Except for our affiliates, directors, employees and representatives, no person who is not a party to these Terms and Conditions has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy a third party may have independently of that Act.

23. Intellectual Property

The content of the rovere.co.uk website is protected by copyright, trade mark, database and other intellectual-property rights. This includes, without limitation, the website's text, images, product information, graphics, design, branding, logos and layout.

You may view and display content from rovere.co.uk on your device, store it electronically on a personal device, or print one copy for your own personal, non-commercial use, provided that all copyright, trade-mark and proprietary notices remain intact. You must not store website content on a server or other network-connected storage device.

You must not otherwise reproduce, amend, copy, distribute, publish, transmit or use any content from rovere.co.uk for commercial purposes without our prior written permission.

Nothing in these Terms and Conditions grants you permission to use any Rovere trade mark, logo, brand name or other intellectual property, or that of any affiliated company, including the ROVERE and ROVERE.CO.UK trade marks.

24. Governing Law

These Terms and Conditions, and any contract between you and Rovere, are governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any dispute arising from or connected with them.

25. Finance agreement

Secure Trust Bank PLC T/A V12 Retail Finance are the lender, and applications are subject to status and affordability, and a minimum spend applies.

26. Entire Agreement

These Terms and Conditions, together with the prices shown on rovere.co.uk, delivery information, contact details, returns policy and privacy policy, form the entire agreement between you and Rovere in relation to the supply of goods.

No statement made by a member of our sales team should be treated as a change to these Terms and Conditions, or as an authorised representation about the nature or quality of any product, unless confirmed by us in writing. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

27. Miscellaneous

You may not assign, sub-license, transfer or otherwise deal with any of your rights or obligations under these Terms and Conditions without our prior written consent.

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed to the extent necessary. The remaining provisions will continue in full force and effect.

If you breach these Terms and Conditions and Rovere does not immediately enforce its rights, this does not prevent Rovere from enforcing those rights later or in relation to any further breach.

Rovere will not be responsible for any failure to perform, or delay in performing, its obligations where this results from circumstances beyond its reasonable control.

A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. This does not affect any right or remedy that exists independently of that Act.

28. Mailing

The email address provided upon account registration may be used to keep you informed of special offers, promotions and news relating to Rovere and our products.

Your details will never be shared with any third party companies. The option to unsubscribe from our mailing list is given on each email we send. Alternatively, please contact us at info@rovere.co.uk and we can remove you from our mailing list manually.